Access or use of Pake/pake.jp signifies your consent to the following policies, terms and conditions. Prior to taking legal action, please contact us at Blueberry Inc. and notify us of your issue with the view of reaching a solution.
Payments and Charges
We accept all major credit cards (American Express, Visa and MasterCard) in addition to PayPal.
Please note that registration is not required to place an order through PayPal Express Checkout.
When an order is placed and payment confirmed, you will receive an email confirming the order and the billing. Order acceptance occurs when the funds have been received and the product(s) have been dispatched.
All Japanese orders are subject to 10% tax. When ordering goods from Pake internationally, your order may be subject to import duties and/or taxes. Pake is not responsible for any charges incurred from customs, duties or taxes. For further information on custom and tax policies, please contact your local customs office.
Pake reserves the right to amend prices on the website. To maintain accurate and correct pricing on our website, there may be mistakes periodically. If so, you will be notified by email before your order is dispatched.
Shipping costs are not included in the prices of our products. Customers will be notified via email and asked to pay additional shipping and handling charges if needed.
To request modification or cancellation to your order, please email info@blueberry-inc.com immediately.
Be advised that all orders placed for “Release Product” are final sale and not eligible for modification, cancellation, return or exchange once submitted. For all other cancellation requests, our business hours are 11AM – 7PM Monday – Friday.
Returns and Exchanges
Returns or exchanges must be completed within 7 days for all in-store purchases. For online orders, a return or exchange must be requested within 7 days of delivery as indicated by the customer’s tracking number. Pake will not accept any returns sent by post without prior written communication and valid Return Authorization. To request Return Authorization, please email info@blueberry-inc.com.
Upon inspection and approval, exchange or store credit will be provided for the value of the returned item(s) provided it is in unused condition. No refunds. Please note that we are unable to facilitate exchanges for returns sent by post or place any items on hold for an exchange. However, once your return is received, you will be notified of your store credit and you may place a substitute order through our webstore. Additional charges may apply.
Pake does not assume responsibility for the loss or damage of returned goods while in transit. It is the customer’s responsibility to ensure that the return item(s) are packaged and delivered intact, unworn and in original purchased condition. If any matters of liability arise, they will be dealt with and settled between the customer and the return shipping company directly.
Release Product Policy
All orders for “Release Product” are final sale. No modifications, cancellations, returns or exchanges will be accepted under any circumstances once an order is submitted. Particular Release Product may not be eligible for certain promotions and coupon codes. Any product falling within this policy will have an indication on the individual product page.
Shipping Information
Although we try our best to ensure packages are delivered on time, shipping times may vary depending on the destination. Once a package is shipped, we have no control over how long it will take to arrive. We have no control over international customs delays. By placing an order, you accept the risk that your package may be delayed.
All domestic orders are shipped with Japan Post. For international orders, once your parcel clears customs, it will be handed over to your local shipping carrier for final delivery. Note that more detailed tracking information can often be found by tracing your parcel on the website of your local shipping carrier (i.e. USPS, China Post, UK Post, etc.).
Your package may require a signature upon delivery. Should no authorized recipient be available to sign, your local carrier will either attempt delivery at a later time or make the parcel available for collection at a local depot. After we have provided a tracking number, it is the customer’s responsibility to follow tracking updates with their respective local carrier and arrange for re-delivery or collection if necessary.
Lost or Damaged Items
You understand and agree that Pake shall not be liable for any direct or indirect damage done by any of the services we provide. We also do not assume any responsibility for lost packages once we have shipped your order. Issues related to lost packages or damage caused from shipping are to be taken up by you with the shipping company. Pake will provide you with the tracking number and contact information for the shipping company as needed.
Returned to Sender and Unclaimed Packages
In the event that an order is returned to us marked as “Return to Sender,” “Unclaimed” or “Refused,” the customer will be contacted immediately and a postage fee will be applied for the cost of re-shipping. If the customer decides they no longer want to proceed with the order, Pake may provide the option for exchange for the order value less the original shipping costs and any charges incurred to accept the returned package. If the customer cannot be reached, Pake reserves the right to consider these orders abandoned without providing a refund or store credit.
Change of Address
If a customer asks for a package to be shipped to an address other than the one registered to the credit card used for an order, Pake may request additional information to verify the legitimacy of the order. If these details are not provided, Pake reserves the right to only ship to the billing address. Please note that if an order has already been packed and handed over to our shipping team, Pake is not responsible for ensuring any modifications to the shipping address. We also are unable to re-route a parcel once it has been shipped.
Cookies and Related Technologies
Pake uses cookies, tracking pixels and related technologies. Cookies are small data files that are stored on your device to aid in tracking use of the website and to improve user experience.
Your browser can be set to refuse cookies or delete them after they have been stored by referring to your browser’s help section for instructions. Pake will not be held responsible for any function that may not operate after you delete cookies, or any damages (pecuniary or otherwise) arising from those functions not operating or having reduced functionality.
Security
For all orders, Pake provides the option of checking out with PayPal, the most trusted internet payment processing company. When checking out with your PayPal account or through PayPal Express Checkout, all personal and credit card information is transmitted through PayPal’s secure connection.
Orders placed with a credit card without the use of PayPal are processed through Square Payments. As a payment processor, Square meets all 6 requirements of PCI compliance (Payment Card Industry Data Security Standard), and transactions processed through Square Payments benefit from increased controls around credit card data and reduced risk of credit card fraud.
If you have questions regarding these policies, terms and conditions, please contact us anytime.